Refund And Returns Policy

Product Exchange Policy

At 5S Car Care Services, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your car care products, we offer a straightforward and customer-friendly exchange policy. Please review the following guidelines to understand how our exchange process works.

Eligibility for Exchanges

To be eligible for an exchange, the following conditions must be met:

  • The product must be unused, unopened, and in its original packaging.
  • The request for an exchange must be made within 14 days of the purchase date.
  • Proof of purchase (e.g., order number or receipt) is required.

Non-Exchangeable Items

For safety and hygiene reasons, the following items cannot be exchanged:

  • Opened or used products.
  • Products damaged due to misuse or improper handling.
  • Products purchased during clearance or final sale events (unless defective).

Non-Exchangeable Items

To initiate an exchange, follow these steps:

Contact Us

Reach out to our customer support team within 14 days of receiving your order. You can contact us via:

Provide Details:

Share your order number/ Receipt number, the products you wish to exchange, and the reason for the exchange.

Receive Instructions:

Our team will provide you with instructions on how to return the products and arrange for the exchange.

Return Shipping

  • If the exchange is due to a defect or an error on our part (e.g., wrong product shipped), we will cover the return shipping costs.
  • If the exchange is for any other reason, the customer is responsible for the return shipping fees.

Processing the Exchange

Once we receive the returned products:

  • We will inspect the items to ensure they meet the eligibility criteria.
  • Upon approval, we will ship the replacement products to you at no additional cost (if the exchange is due to our error).
  • If the requested replacement product is out of stock, we will offer a refund or a suitable alternative.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no extra cost to you.

Refunds

If an exchange is not possible (e.g., the product is out of stock), we will issue a refund to your original payment method. Refunds may take 5-7 business days to process, depending on your bank or payment provider.

Contact Us

For any questions or assistance regarding our exchange policy, please reach out to our customer support team:

Note: This exchange policy applies only to purchases made through our official online store. For in-store purchases, please refer to the exchange policy at the respective 5S Car Care Services! location or Authorized resellers

Thank you for choosing 5S Car Care Services! We are committed to providing you with high-quality products and exceptional customer service.

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